Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site.

Return / Refund Policy

If you receive your order and you are not satisfied, e-mail us for a Return Autorization Number (RA#) or Exchange Authorization Number (EX#). All return requests must be made within 25 calendar days after the ship date on the package and the return must be postmarked no later than 10 days after receipt of RA# or EX#.

DOWNLOAD RETURN FORM HERE

Items returned for refund or exchange will be processed as quickly as possible. Exchanges are usually shipped within 10-15 working days. If the mistake was ours, we will credit you for the item plus shipping. If we determine the order was shipped according to your order, you will be credited the item cost less 25% restocking charge and shipping charges. Shipping charges include the cost of shipping the product back to us, and the cost of shipping the new item back to you.

• All items must be in their original condition, unused, and tags still attached.
• All items must be properly packaged to insure safe return of shipment.
• Tracking numbers will help insure that your package will not be lost. We will not be held responsible for lost shipments.
• The following form must accompany any return or exchange - Click Here
• No returns on sale items or closeouts.
• Surplus items will be sold "as is" and are not refundable.
• We can not ship to P.O. Boxes.

Returns or exchanges will not be accepted without prior authorization. Include a copy of the form above in your package. Put RA# or EX# on outside of box (Any package without a clear RA# or EX# on the outside of the box will be refused).

Cancellations

We will charge a 10% fee to cancel an order if canceled within 24 hours. Cancellations can only be accepted if a product has not shipped.

International Orders

All Customs, duties, fees and any other charges corresponding with the shipping and delivery of your order will be billed to you.

We do not ship to the following countries: Indonesia, Egypt, Romania, Yugoslavia, Nigeria.

Shipping Information

Orders can take up to 7 - 10 days to ship:

• If an item is on backorder.
• If an order is incomplete.

In order to cancel an order, see our cancellation policies.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.