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Return / Refund Policy
If you receive your order and you are not satisfied, e-mail us for a Return Authorization Number (RA#) or Exchange Authorization Number (EX#). All return requests must be made within 25 calendar days after the ship date on the package and the return must be postmarked no later than 10 days after receipt of RA# or EX#.
Items returned for refund or exchange will be processed as quickly as possible. Exchanges are usually shipped within 10-15 working days. If the mistake was ours, we will credit you for the item plus shipping. If we determine the order was shipped according to your order, you will be credited the item cost less 25% restocking charge and shipping charges. Shipping charges include the cost of shipping the product back to us, and the cost of shipping the new item back to you.
- All items must be in their original condition, unused, and tags still attached.
- All items must be properly packaged to insure safe return of shipment.
- Tracking numbers will help insure that your package will not be lost. We will not be held responsible for lost shipments.
- The following form must accompany any return or exchange - Click Here
- No returns on sale items or closeouts.
- Surplus items will be sold "as is" and are not refundable.
- We can not ship UPS or Fedex to P.O. Boxes.
- **No returns or refunds on custom embroidered products**
Returns or exchanges will not be accepted without prior authorization. Include a copy of the form above in your package. Put RA# or EX# on outside of box (Any package without a clear RA# or EX# on the outside of the box will be refused).
We will charge a 10% fee to cancel an order if canceled within 24 hours. Cancellations can only be accepted if a product has not shipped.
All Customs, duties, fees and any other charges corresponding with the shipping and delivery of your order will be billed to you.
We do not ship to the following countries: Indonesia, Egypt, Romania, Yugoslavia, Nigeria.